Beam Dental Williamsburg

Everyone is so friendly! My appointment was timely, easy, informative, and an overall really phenomenal experience. The office is managed well - and it’s bright and clean.

The dentists and hygienists are always amazing at Beam Street! I never had any issues at the Union Square location and was hoping for the same with their Williamsburg location since it is closer to my home. Unfortunately, I found their front desk staff to be rude. One of the front desk staff cancelled my appointment without telling me and rescheduled to a random time a few weeks out that I did not agree to and could not make. No phone call to consult with me, all I received was a email notification that my appointment had been changed on their end. When I called them to let them know I wouldn’t be able to make it to the new time they slotted me in for (again, this was done without even discussing what worked for me), they just said let out a sigh and said “ok” and then hung up on me and cancelled it. Usually I give people the benefit of the doubt since I can understand if someone is having a bad day, but I recognized this individual’s voice and it wasn’t the first time they were rude to me on the phone. I understand if people are not happy doing this line of work… trust me, I have worked the phones at my job too and know that customer service is incredibly difficult… but please talk to your boss/supervisor at Beam Street and ask if they can take you off phones and doing other admin work that feels more suitable? On my end, I no longer feel comfortable or safe going to the Williamsburg location and wouldn’t want other patients to feel the same.

I would highly recommend Beam St if you're looking to get teeth aligners. The staff is super friendly and supportive to work with you to achieve your goals. The pricing was also fairly reasonable compared to other places. I had struggled with cross-bite and crooked teeth all my life. I was only able to chew on one side of my mouth which had been an issue, but Beam was able help to me align my teeth, so I can have a healthy bite and confident smile.

Great experience at Beam dental with both the dentists and orthodontists! I do my regular dental cleanings here as well as my Invisalign treatment. My appointments always run smoothly and the staff are very friendly!

the dentists here are great and this complaint isn't about them, it's about the front desk team. i have been coming here for the past two years now, and i've had 2 bad encounters with the front desk. i came in yesterday for an appointment i booked 2 weeks ago approximately. when i arrived, the woman at the front desk claimed to have "called & texted me multiple times" which is not true. i do not have any missed calls or texts from the office. i did however, get an email to confirm on sunday which i did in fact confirm. she claimed to not have seen it on her end and stated "since we never heard from you, we gave your appointment away." are you joking? this isn't a hair salon, this is a medical office. what if i had an emergency? not even an apology or attempt to squeeze me in. everyone knows when you call a patient, customer, whatever, you leave a voicemail if they don't answer. she said it "depends on who called you that day" like what???? truly unacceptable and unprofessional. so i have now rescheduled my appointment for 2 weeks from now, and obviously, it seems like i will need to be calling basically everyday leading up to the appointment to confirm since they clearly have no idea what they're doing. why on earth would i need to jump through hoops to confirm a DOCTOR'S appointment? if it's scheduled, it's cause it's needed. so inconsiderate for multiple reasons, i had planned my whole day around this appointment and now i have to request yet another day off from work that is unpaid.