Scottsdale Family Dentistry & Orthodontics

As a new patient I didn't know what to expect.I'm always hopeful of course and that was well placed faith in Scottsdale family dentistry. I spoke with Mary Ann the day before to schedule an appointment and she was just delightful. Front desk was efficient and courteous. In my dental hygienist Andrea was simply amazing the jealous touch and that's so important when somebody's creeping around poking and prodding in your mouth. Dr Brown was confident and PATIENT. Offering a couple options, he explained the procedures, comparing cost/benefit/complexity, simplifying my decision. I couldn't be happier and would wholeheartedly recommend them. I'm even sending my mother there!

I went to Scottsdale Family Dentistry & Orthodontics earlier this week to have an issue with my permanent lower retainer repaired. I paid $150 for what I was told was a proper fix. Three days later, it came undone again. To make matters worse, their website lists Friday hours (8:30am–2pm), but when you call, the voicemail says they are only open every other Friday. Today they were closed — leaving me with a loose retainer digging into my mouth and no way to get it corrected by the office that supposedly “fixed” it. If you are going to advertise Friday hours, your scheduling needs to be clear and consistent. And if you charge patients for a repair, it should last longer than 72 hours. Dental work should not feel temporary or experimental. I expected competence and availability. I got neither.

This is the best dentist office I have ever been too. The office was clean and the staff is exceptional. Special acknowledgement for Aziza who helped me from start to finish by getting me an appointment quickly with the followup the next day. The dentist was professional, explained each step as did his dental assistants, and while the dentist is normally not my favorite place, I look forward to returning.

Dr. Brown is so awesome. My entire family goes at this office and never had any issues. Staff is so pleasant and all are very welcoming.

DO NOT GO HERE IF YOU EXPECT PROPER CUSTOMER SERVICE FROM THE OFFICE MANAGER!!! She's extremely rude and speaks over you CONSTANTLY. I have been going here for years and even having a normal conversation with her is quite difficult because of her lack of knowledge around basic communication skills. She told my husband and I she would handle a bill with the insurance being that's her job we trusted her. Just to get a bill in the mail YEARS later demanding money or it gets sent to collections with only a 2 week span to pay said bill. I called my insurance and an additional claim was never filed so how would the balance get paid by my insurance like she said she was going to have them do?? I called to handle the bill and the office was closed 2 out of the 5 days in the 2nd week they gave us to pay the bill. No way to pay the bill other than over the phone so tell me how that makes any sense! Once I got through to the office the next week the office manager again was speaking over me non stop and hanging up on me because I was upset that she didn't handle the bill like she said she would. I got ortho care here over 2 years ago and I still have glue damage on my teeth. I had braces before as a child and nothing was left behind. I told the dentist and he just proceeded to keep grinding my teeth. DO NOT GO HERE!