Penny Wiles - Smyleee

Penny Wiles – Best Dental Clinic in Norwich was established in 1979 and our continuing aim is to provide the personal friendly atmosphere of a small family practice with the highest possible standard of dental care for our patients tailored to their individual needs. We aim to promote current preventative oral health messages and treatment, treating our patients with respect for any limitations they may have. Our objectives are to achieve this in a safe environment through teamwork, training, knowledge of current thinking, materials and techniques.

We want to help you prevent problems and keep your teeth healthy and attractive for life.

We do all we can to provide a kind, hygienic, clean, safe, pleasant, caring, sympathetic, understanding environment for your dental care.

If you have a disability that may hinder dental care or have particular access requirements please let us know.

The practice is well equipped. It has air conditioning, digital radiography, dedicated disinfection/sterilisation facilities and a small laboratory. We are computerised to manage radiographic and photographic images only. We take protection of people’s data seriously and, in line with GDPR and the Data Protection Act 2018, have procedures in place and regular staff training and to ensure confidentiality at all times. Please read our Privacy notice here.

We believe prevention of cross-infection is important and have clear practice policies and staff training to ensure everyone’s safety. The practice is designed around the concept of six handed dentistry and Penny works with two nurses, an operating/chairside nurse in close support and a further nurse who passes instruments and materials into the procedure but stays ‘clean’. This allows time for thorough surgery cleaning between patients appointments.

Bottom line, we work in the real world and try hard to do a good job.

Meet The Staff

Penny Wiles: Practice Owner. Penny qualified at the Royal London Hospital, (B.D.S (London) 1983, Diploma in Post-graduate Dental Studies (Bristol) 2005) – more details can be found on Penny’s page.

Alice Bordas: Dental Therapist/Hygienist. Alice’s registration number with the General Dental Council is 193149.

Supporting Staff

Dental nurses: Our nursing staff Layla Howe and Alice Daniels are all very experienced and caring and will help to make your visits to us as comfortable as possible.

Receptionists: Erin Murley and Gail Sigrist-Whelan are our friendly and efficient reception staff who will be your first point of contact at the Practice. They aim to help you feel comfortable when booking appointments and to handle all general enquiries.

As with all UK Dental Practices we are governed by the GDC (General Dental Council) and we always aim to adhere to their 9 standards, which are listed below:

  1. Put patients’ interests first;
  2. Communicate effectively with patients;
  3. Obtain valid consent;
  4. Maintain and protect patients’ information;
  5. Have a clear and effective complaints procedure;
  6. Work with colleagues in a way that is in patients’ best interests;
  7. Maintain, develop and work within our professional knowledge and skills;
  8. Raise concerns if patients are at risk;
  9. Make sure our personal behaviour maintains confidence in us and the dental profession.

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  • Monday09:00 AM - 05:00 PM
  • Tuesday09:00 AM - 05:00 PM
  • Wednesday09:00 AM - 05:00 PM
  • Thursday09:00 AM - 05:00 PM
  • Friday09:00 AM - 05:00 PM
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