Comfort Plus Family Dental

I went there two or three weeks ago. She told me that I needed two teeth fixed. She put me on an antibiotic and pain medication. I went in yesterday to be told the had scheduled me for a cleaning. I talked to Karen/Kelley due to staff members given me two different names. She said I was scheduled for a cleaning and then to come back to have two teeth extracted. I never discussed having two teeth extracted with Dr. Gutti. I would have died if she removed a tooth. Let alone two. Now I have to question every procedure I have done, to make sure the procedure is correct. On my first visit, Dr. Guttie told me I had a cavity and the reason it was hurting was opened at the gum line. I told Karen/Kelley this and she was rude and said “this is what the records states”. Someone input the wrong information into my charts. I will Never go back there. The lady up front Karen/Kelley is very rude. And who ever input the information either input someone’s else information or was given the wrong information. Everything in this dental office is wrong. They do not keep accurate records. The receptionist is very rude. I will never use that dentist office again. The receptionist broke the HIPPA law. She is has been reported. I am handicapped. A white Mercedes was in the handicap parking place. They did not have a placard or a handicap parking tag. I called the police. I had to walk from the end of the parking lot into the building. By the time I got into the office my back and leg was hurting. I have a handicap placard. The police did come there and asked the girl to move. She was parked illegally. Officer Adger from the East lake precinct did not give her a fine. He failed to do his job accurately. I was told by Sargent Harris at the East lake precinct that Adger had only been there a year or less. No excuse. He should know his job. I had to come home and call my neighbor to help me get into my house. There is a reason for handicap parking places. The receptionist Karen/Kelley told me that Officer Adger asked her if she knew who I was. I left my name with the operator. She told him she did. He had no right in asking and she went against my privacy for telling him she did know who I was and apparently pointed me out to him. An employee at a dentist's office can release your name (and other limited information) to a police officer without a warrant under specific circumstances defined by HIPAA, primarily to help identify or locate a suspect, fugitive, material witness, or missing person. I did not fit into any of these categories. She broke my privacy law by telling and pointing me out to him. I was not a suspect. I was a patient at the dental office. I’ve been in touch with a lawyer.

Going to get a root canal and crown very nervous...no pain very nice friendly staff and dentist was on point..I give this place 100 stars. This the place to be ..excellent customer service sweet dentist who takes pride on your experience..Great work she done and it was painless...ready for my other root canal soon...I enjoyed my visit and will be a regular...thanks for the kindly experience.....great job

This probably has to be the best Dentist in all of Birmingham! My first visit was amazing. Dr. Gutti and her entire staff were very kind. And Lee my hygienist went above and beyond to make sure I was comfortable and well taken care of!

I absolutely love everything about this place!! The staff is always so friendly and responsive. Dr G is amazing and has the best bedside manner. My kids feel comfortable and are always willingly to go. I reccomend EVERYONE to bring their family to Comfort Plus, they won't regret it!❤🔥😍🦷😁

I was treat with respect and kindness. The Dr. and staff was very patient with me. I appreciate the attention they gave me. God Bless you all at Comfort Plus Family Dental.