Family Dental Practice of Lancaster

Dr Milani great and Francisco hygiene fantastic!

I am writing this review to share my honest experience with this clinic during my orthodontic treatment from November 2022 to November 2025. Overall, I experienced a severe lack of consistency, poor communication, and rushed care. About a year and a half into my treatment, the clinic abruptly switched my primary orthodontist without warning. Toward the end of my treatment, my assigned orthodontist was consistently absent, and I was repeatedly handed off to substitute orthodontists who clearly weren't familiar with my case. Despite the setbacks caused by these staff changes, the clinic began pressuring me to remove my braces before my treatment was actually finished. They even threatened to charge me extra fees for additional visits—even though the doctor switch was the main reason my treatment was taking longer than expected. On the day scheduled for removal, my orthodontist was not even in the office. I explicitly voiced my concerns that several teeth were still misaligned and requested to fix them before removing the braces due to my teeth grinding and bit being misaligned. Instead of addressing the issue, the staff simply told me there was "nothing they could do" and forced me to proceed with taking them off. To confirm my concerns, I went as far as getting a second opinion from another orthodontist. They confirmed that my teeth still needed correction and recommended getting braces or Invisalign again to fix the exact issues I had pointed out. Orthodontics is a massive, long-term financial investment. Patients deserve continuity of care, respectful communication, and the results they were promised—not to be rushed out the door with unfinished work. I strongly recommend looking elsewhere for treatment.

Very professional and helpful with great demeanors. Francisco an Pamela are one of a kind. 🙏🏿🙏🏿🙏🏿🙏🏿 Great recommendation and great people. Thank you!

They don't provide the service they used to; I don't recommend it.

Outstanding service And the staff was very courteous. The wait time was not long at all. The staff was very knowledgeable .

“Hygienist Francisco Munguia is the best hygienist ever!! I been going to this office for 1 year and more and I truly recommend him. He is consistently pleasant, professional, and took the time to show me proper techniques and was so patient with all my questions. He has a great personality and truly cares about his patients' oral health and comfort. You can tell he loves what he does!" the time to explain everything clearly. It’s rare to find someone so skilled and genuinely kind.

I recently had a cleaning with the hygienist Francisco and his assistant Jessica, and both were incredibly kind and attentive. They took the time to address my concerns and made sure I felt comfortable throughout the visit. Francisco also did an excellent job educating me on products that would help with my specific needs. Overall, a very positive experience!

Let me start of how nervous I was coming to this place because of the ratings. But let me tell you is my fist time here and this place was busy, the receptionist there were really nice with great customer skills. Did my X-rays with Miguel and he was nice and professional. There was a lil long wait time but I understand because is my first time there, got called back to get seen by dr. Josh and the lady didn’t got her name but he is very professional made sure i understood & clarify everything I needed for my teeth, the both did amazing job. Then I needed to get my deep cleaning for my teeth and got seen by Cindy , she did and amazing job didn’t felt a thing at all, right now my teeth feel nice and clean thank you for your excellent service , great team work. Will recommend this place to anyone. Looking forward to my next visit.

Best dental cleaning I’ve ever had! My teeth feel amazing. The hygienist Francisco was friendly, professional, and extremely gentle. He took his time, answered all my questions, and made sure I was comfortable the whole appointment. You can tell he truly cares about his patients. I’m actually looking forward to my next visit!

rinse, repeat The office staff should confirm insurance approval before scheduling. I had to cancel a second appointment because approval wasn’t in place. It’s an hour drive each way for me and wastes time, transportation, and resources. This overbooking clogs multiple systems. Confirming approvals beforehand would reduce unnecessary stress and environmental impact. If you look up the company, they market themselves as not being “cookie-cutter.” However, in my experience, the process felt standardized and impersonal. I hope they align their actions with the personalized care they advertise. please see yelp review and how many times have I edited this one now? 💜👀 One of the other reviewers says that Francisco is working there now if it's the Guapo charmer, I'm thinking about... oh goody goody 💋💋I like him