Jericho Road Family Dental

I visited this dental office a couple of days ago to receive my wife’s dental bridge. The dentist was excellent-professional, caring, and very patient-focused. Unfortunately, the front desk staff handled a payment issue poorly, blamed the patient despite bank confirmation, and made the situation uncomfortable. The quality of care deserves better front-desk professionalism. I hope management addresses this.

If I could give ZERO stars, I would. This is by far the worst dental office I’ve ever dealt with — unprofessional, disorganized, and downright disrespectful. For TWO MONTHS I tried to get my son a simple cleaning appointment. Finally, he was scheduled for July 29th. A week before, someone from this office called and said his appointment was moved from 12 PM to 4 PM because of the staff’s “lunch break.” I confirmed it TWICE over the phone. Yet when I arrived at 4 PM on the 29th, the receptionist claimed he “missed” his 12 PM appointment — the one THEY changed! No apology, no accountability, nothing. Just rude, dismissive attitude. They gave me another appointment for July 31st at 12 PM. When I arrived today, the receptionist was fine, but the tall white dental hygienist was beyond unprofessional — rude to me and to my child. She acted like she didn’t even want to work on my son. She questioned me harshly about what my son eats, and when I asked if she was okay, she snapped and told me I should take him to a pediatric dentist because she is not trained for children!! Excuse me? If you’re “not trained for children,” WHY did you give my child an appointment in the first place? This place treats patients like they’re doing us a favor, especially immigrant families like mine. Just because this clinic is “convenient” for certain communities doesn’t mean you can treat people like garbage. I was shocked to see this kind of behavior from healthcare workers. Jericho Road Family Dental should be ashamed of themselves. The way they talk to patients, the way they mishandle appointments, and their lack of basic respect is disgusting. I would NEVER trust them again with my child’s care. I even tried to contact Jericho Road through the email they share under negative Google reviews ; the same one where they usually ask people to reach out so they can “look into it.” I sent a detailed, professional email days ago. No one has responded. It’s clear they don’t care enough to actually investigate patient complaints. It’s all for show. Avoid this place at all costs. They don’t deserve even one star.

Daughter went in to get her teeth cleaned and they broke her bottom bracket on her braces they were told not to use floss while cleaning her teeth and did not listen.

Whoever the receptionist with braids and glasses is, is very rude and if you don’t like your job, you shouldn’t work there.

Let me tell you something, they treat people like they're less than dirt, you have an appointment every single place gives you 15 minutes they give you zero to be late, now you don't know if people have to go to the bathroom or not regardless to the fact some people come in there and they're geriatric, common courtesy and decency come with common sense